Think you know content? Think again.

How we employed user-centred content to achieve amazing search results for an accountancy practice.

When Sunderland accountancy firm TTR Barnes approached us, it had a clear goal in mind: to grow its reach and be more relevant to its audience.

Beyond that, we needed to position TTRB as the number one accountant in the region, increase its appeal to small businesses and start-ups and generate interest and enthusiasm from staff and stakeholders.

Our solution was a fully integrated programme of SEOPPC, content and social activity that put audience needs at its heart.

Understanding what interested accountancy clients

As always, we started with the user. What questions were clients asking the TTR Barnes team? What were they searching for online? How could we help them?

We used client workshops, depth interviews and query logs to inform the content strategy, combined with extensive keyword research to make sure our SEO strategy was on point.

With CX Marketing we have gained a new understanding of our customers and their preferences. Our customer service is now more tailored and relevant and we are able to easily identify where customers are won and lost. An entirely different approach to any other agency we have worked with and a breath of fresh air.
Natalie Basilisco
Head of Tax

Bringing trust, authority and relevance for our client

Articles, blogs and whitepapers showcased the expertise of the TTRB team, tapping into current information searches from clients and written with accuracy, originality and authority.  It was not enough to just put out content, this was about building a brand.

Results

  • Increased organic web traffic by 10% within 6 months
  • Increased social referral traffic by 70% within 6 months
  • Over 2,000 new rankings for targeted keywords, many within top 10
  • Total website visitor increase year on year of 330%
  • Audience reach of 70,000 across new social media channels in first year
  • Client winner of Medium Business of the Year at the Sunderland Portfolio Awards

Engaging Employees

In addition to becoming a source of information for our audience, we also needed TTRB’s channels to work double time as an employee engagement tool. We encouraged the team to share good news stories from employees, including things like promotions, new hires and qualifications.

We also posted about company events and socials, mixing this “soft content” in with our tax-related posts to create a rich, interesting feed that was engaging to both employees and clients alike.

What we do

Learn more about our employee engagement services